10th August
8.00 AM - 2.00 PM

An AI-powered Future of CX

About the event

Refresh: CX marks the beginning of Freshworks’ event series focused on embracing the future of customer experience. From applied enterprise solutions to cutting-edge innovation, this first-of-its-series conference will address the global pulse of AI for 2018 and beyond. From inspiring keynotes to real-world business cases to next-gen technology sessions, learn best practices and market trends in AI-powered customer experience. Engage with some of the most influential minds in Tech, that are going beyond the hype of AI and breaking through the boundaries of its possibilities.

Why Attend


Gain access to best practices in customer experience and understand latest AI trends and real-world business cases.


Join our breakout sessions to get equipped with everything you need to start your own AI experiments and initiatives.


Network with industry experts, thought leaders and solution providers, spearheading innovation in AI research and product development.

Who You Will Meet

Attendee Mix

Enterprises, AI Tech Startups, Industry Thought Leaders,
AI Evangelists, Tech Disruptors, PR & Media Agencies.

Executive Profiles

(Chief Data/Digital Officer), VPs, Directors, Heads of AI/ Technology/Data Science/Innovation, Scientists.

Industry Segments

Retail & E-commerce, Business Software, Technology Solutions, Healthcare, Manufacturing & Logistics, Marketing & Media.

Key Themes

AI in Action, redefining business paradigms and transforming customer experience day-by-day

Ground-breaking AI innovations setting the tone for the future

Practical AI helping businesses elevate customer experience


8:00 am
Check-in + Registrations + Coffee & Networking
9:00 am
Welcome Note

Embracing the Future of Customer Experience

9:30 am
Keynote Presentation

An AI-Powered Future of CX

10:15 am
Getting Started with AI

11:00 am
11:30 am
Freshworks Report Launch

AI Executive Survey & Handbook

12:00 pm
Breakout Sessions (based on key themes)

01:00 pm
Happy Hour

Networking Lunch


Register to Refresh CX now!

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