Refresh is Freshworks' very own global user conference. We’re building a community of customers, thought-leaders, industry peers, and inspirational influencers, to support and celebrate the evolution of the CX industry.

Welcome to Las Vegas
• 4 - 5 September 2019 at the Aria, Las Vegas

In October 2018, we held our inaugural global user conference Refresh 18, at the Grand Hyatt, New York, to great success. With over 50 knowledge sharing sessions, workshops, and discussions about the hottest trends in the industry, the conference enabled customers to get hands-on with our products, and connect with inspiring minds.

This year, we’re back with double the Freshworks energy. Twice the learning, twice the fun, and twice in 2019! After hosting two action-packed days in London on 24th and 25th April, we’re now gearing up to take Vegas by storm on 4th and 5th September.

2019 has been a year of focusing on customer experience and customer engagement. At Freshworks, we believe that going the extra mile makes all the difference. Being an emerging and scaling startup, we are committed towards focusing on every detail that will deliver moments of WOW to all our customers.

As we scale, we are determined to make every step of the customer journey a memorable experience. That is what we at Freshworks stand for.

Refresh 19 is the face of the story that emphasizes why experience has always mattered to Freshworks. As we cater to the dynamic evolution of the CX industry by providing simple yet advanced solutions to meet our customers’ needs, we always stick to the roots of our company's belief - experience matters.

On 24th and 25th April, the Tobacco Dock at London was packed with over 400 of Freshworks’ customers, partners, thought leaders, and industry experts. Taking part in over 40 knowledge sessions, 15 workshops, and 15 exhibits on subjects related to customer experience, IT service management, and sales and marketing, the conference saw people come together from across the globe to share knowledge, learn, and collaborate.

After hosting two action-packed days in London, we’re now gearing up to take Las Vegas by storm on 4th and 5th September.