Agenda

Welcome to Las Vegas

Pick Your Track

Customer Experience

  • Customer Experience

  • IT Service Management

  • Sales & Marketing

  • Freshservice Workshop

  • Freshdesk Workshop

4 Sep | Wed5 Sep | Thu
Day 01
Agenda
8:00-9:00am
Registration and Breakfast
9:00-10:30am
The Future of Customer ExperienceSpeaker - Girish Mathrubootham, CEO at Freshworks
10:30-11:00am
Tea Break
11:00-11:15am
Customer Champion Award - IT Service ManagementPresenter - David Thompson, CMO at Freshworks
11:15-11:30am
Customer Champion Award - Customer ExperiencePresenter - Sidharth Malik, CRO at Freshworks
11:30-12:00pm
KeynoteSpeaker - Shaquille O'Neal, Entrepreneur, Investor, Former NBA player
12:15-1:00pm
Lunch Break
1:00-1:30pm
Keynote
1:30-2:15pm
Designing Effective Ticket Tagging to Make Friends and Influence PeopleThought LeadershipSpeaker - Sahra Santosha, Head of Support at Babylist
2:15-2:30pm
Partner Demo
2:30-3:00pm
Customer Story - How Dish Network uses FreshworksCustomer StorySpeaker - Rhys Harris, Training & Development Manager, Call Center Knowledge Tools at DISH Network
3:00-3:30pm
Tea Break
3:30-4:15pm
What we Shipped in 2019ProductSpeakers
Aparna Chugh, Senior Product Manager at Freshworks
Smrithi Parameswar, Director, Product Management at Freshworks
Learn how to make the best of Freshdesk - from updates, automations, knowledge base, to the little details about agent productivity, we've got everything covered.
4:15-5:00pm
Journey of a ticket inside Freshworks - A Behind the Scenes StorySpeaker - Shuveb Hussain, Director, Engineering at Freshworks
7:00-9:30pm
Welcome Reception Party