Have a few questions? Well, don't we all! We may not be able to help with the existential ones, but for everything Refresh, this is your destination.

Welcome to Las Vegas


What is Refresh 19?

Refresh 19 is Freshworks’ global user conference. The first edition this year was on April 24th - 25th at London, and we’re now gearing up for our second edition, on September 4th and 5th, at Las Vegas. Refresh 19 is an opportunity for attendees to engage in sessions about latest trends and best practices in helpdesk/customer support, CX management, IT service desk industries, and more. You can choose from over 5 tracks, which focus on organizational transformation and acquiring practical knowledge on how to make teams more productive and efficient. Additionally, you can also attend hands-on workshops, individual sessions with product managers, knowledge sessions with product experts, and more.

Will there be opportunities to have one-on-one sessions with speakers and thought-leaders?

Absolutely! We have product training sessions, apart from which you can book a one-on-one deep learning session with our product experts.

Is there a hashtag I can follow and use for everything related to Refresh 19 Las Vegas?

Yes, follow #Refresh19 for all our social media updates.

What time should I be there?

Registrations open at 8:00 AM, followed by breakfast. The event will officially begin at 9:00 AM.

Registration & logistics+

How do I register for the event?

Early bird passes start from $399. Prices go up on August 1st, so register and get your pass now!

When do registrations end?

Tickets will be sold until we’re all out, which is why you should register for your place, now.

Where do I collect my registration badge from?

We will have a registration desk set up at the Aria from 8:00 AM onwards on 4th September. Please be sure to pick up your badge from there.

Is there anything I need to bring to the conference?

You can bring your laptop or mobile device if you would like to use them during the course of the conference. Our sessions are going to be interactive and fun, so gear up as you would prefer!

Is there a dress code for the event?

We suggest anything comfortable, on the lines of business casual.

Will there be on-the-spot registrations?

No, we do not have on-site registrations.

In case I cannot attend the event, can I pass on my ticket to a friend/colleague?

Definitely. All you have to do is drop an email to refreshconf@freshworks.com with your colleague/friend’s information, and we’ll take care of the rest.

Will there be Wi-Fi at the event?

Yes. The venue will have Wi-Fi.

Will food be provided at the event?

We will provide breakfast and lunch. We will also serve refreshments during breaks.

How does your cancellation policy work?

We offer a full refund if your ticket is cancelled three weeks prior to the date of the event.
We offer a 50% refund if your ticket is cancelled one week prior to the date of the event.
In case you have paid for the event but find yourself unable to attend, please reach out to us at refreshconf@freshworks.com and we’ll help you out.

Will the sessions at the event be recorded?

Yes, all the sessions will be recorded.

Will the event be live-streamed?

Unfortunately, it will not be live-streamed, which is all the more reason to be there!

Since I am traveling from another country, I might require an invitation letter for a visa. How do I go about this?

Once you’ve registered for the event, please share the following information with us:
- Full name (as given in passport)
- Date of birth
- Passport number
Send this to us at refreshconf@freshworks.com, and we’ll provide you with an invitation letter.


Where is Refresh 19 happening?

Refresh 19 is happening at the Aria, Las Vegas, on September 4th and 5th.

Where can I book rooms?

We’ve arranged for discounted rooms at Aria Resort and Casino, Las Vegas. To make your reservation, follow this link or contact the hotel directly at (866)359-7757 or (702)590-7757 before 9th August 2019.

Whom do I contact if I have more questions?

Contact refreshconf@freshworks.com if you have any further queries.